Quality Services

Program managers, supervisors of clinicians, and clinicians want the MNH services they manage or provide to meet the highest possible standards of RMC. This section includes several tools that may be useful in ensuring the provision of quality RMC.

  • Program Review Instrument (also included in the Program Learning section): This tool was developed for use by country programs to assess their program efforts in the prevention of disrespectful and abusive care and the promotion of RMC. The result of this assessment can help inform actions to strengthen these areas in the relevant programs.
  • Standards for RMC: This two-part set of performance standards for RMC, with accompanying verification criteria, establishes objective guidelines to gauge healthcare workers’ clinical performance promoting RMC. These standards may be applied using the Standards-Based Management and Recognition (SBM-R) approach to performance improvement; or a list of the performance standards and verification criteria included in this toolkit may be used as a checklist for other approaches to improve the quality of performance.