Systems

© 2009 Arturo Sanabria/JSI, Courtesy of PhotoshareAn mHealth project manager is responsible for assuring that systems are in place to implement and manage the program. This means that within the program, a supportive structure, adequate financial resources, and firm administrative support need to be established. The project manager also has to keep abreast of the enabling environment—does the program comply with telecom regulations, technology systems and standards, and any MOH mandates? 

Once implementation is underway, the project manager will need to track how systems—both internal and external to the organization—are facilitating or creating barriers to implementation, and whether or not systems need to adapt to improve processes.

KEY CONSIDERATIONS

  • Have organizational policies and procedures been updated to support the mHealth program?
  • Have staff members and/or users been trained, and will refresher training be provided if needed?
  • What kind of system has been put in place for regular communication between the technological partners, other partners, and the implementing health organization?
  • How will the project team members keep each other accountable to the work plan, timeline, and budget?
  • Is supportive supervision in place to help staff implement and manage the change in practice? Have supervisors received training not only on the technology and content of the mHealth application but also on how to manage staff challenges that arise during implementation?
  • How will the effect of the mHealth solution on staff workload and workplace procedure be monitored?
  • Does the mHealth solution comply with the enabling environment, and operate well within existing systems? If new systems are needed, how will the project manager be involved in developing them?