Knowledge management (KM) was once a very popular buzzword. However, failure of KM projects contributed to its drop in popularity. This paper aims to synthesise and organize the failure factors that have been discussed in KM literature since the discipline began to gain popularity in the late 90s.
The failure factors are organized into two broad categories: causal and resultant. Causal factors refer to the broad organizational and managerial issues that are required to implement KM successfully. Resultant factors on the other hand deal with specific problems and can be regarded more like the symptoms rather than the disease.