Client-Provider Interaction: Key to Successful Family Planning

This brief focuses on the following points:

  • Tailor interaction to the individual. Clients fall into four categories with different needs:
    • New clients who know what method they want,
    • New clients who need help choosing a method,
    • Satisfied method users returning for supplies or routine follow-up,
    • Clients returning with problems or concerns.
  • It takes two. Both the client and the provider need to communicate effectively.
  • Providers should listen actively, assess and meet clients' needs for information and support, respect their decisions, and facilitate method use.
  • Clients should participate actively in a dynamic interaction, providing essential information, asking questions, expressing preferences and concerns.
  • Programs should support and reward good CPI as a clear expectation.


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INFO Project at the Johns Hopkins Bloomberg School of Public Health Center for Communication Programs