Client-Centered Care

When clients receive services that are tailored to their needs, they are more likely to find a suitable contraceptive method, continue using family planning, and return to a provider when they need help or another method. Client-centered care means that clients’ needs guide the planning and implementation of family planning services. It also means that services meet medical standards, which requires providers’ commitment and expertise.

Understanding the needs, attitudes and cultures of family planning clients will enable family planning providers to offer better quality services. Good client-provider interaction is key to successful family planning programming. Thorough, high-quality screening and counseling practices enable family planning clients to make informed decisions based on their reproductive goals, individual circumstances, and lifestyles.

This section of the Toolkit offers guidance on providing client-centered care, as well as general family planning screening and counseling tools to facilitate more effective client-provider interactions. For method-specific job aids and counseling tools, please visit K4Health's contraceptive methods Toolkits. Links to these Toolkits are available in the Contraceptive Options box in the right column of this page.

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