Use of Interactive Voice Response for Professional Development in Kenya
In response to a growing demand for customized training content, K4Health began to explore new ways to deliver the technical global health content available online for free from the Global Health eLearning Center (GHeL). The goal was to reach a wider audience of health care program managers and health care providers working in low- and middle-income countries. This white paper describes K4Health’s IVR activity implementation, funded by the U.S. Agency for International Development (USAID). It also serves as a guiding example for other program implementers and organizations interested in using IVR to train health professionals.