Think back over the last few months. Have you had a day where you only communicated via technology?
A few months ago, I had a highly productive day and worked on several projects— but didn't actually speak a single word. All of my communication was through email, Skype message, Google doc, and text messages. While I crossed a lot off my to-do list that day, I felt really disconnected.
I had spent the day talking at people, not with people.
This point is highlighted in an Atlantic interview with Sherry Turkle, renowned author of the 2011 book Alone Together. Both the article and the book focus on the idea that in this age of data overload, the art of conversation and real engagement is becoming lost.
In the field of KM, we talk about the importance of capturing tacit knowledge. That is to say, the information that is in people’s heads, not written down on paper. Usually this information is shared informally and often in a face-to-face setting. Simply put, we need to talk with each other, not at each other.