Three Years Later: M&E for Knowledge Management Case Examples
K4Health and the Global Health Knowledge Collaborative share five ways organizations have measured knowledge management activities based on a monitoring and evaluation guide.
Before we were known as K4Health, USAID’s flagship knowledge management project, led by the Johns Hopkins Center for Communication Programs, was the INFO Project. It was almost 10 years ago, in November 2007, that INFO Project staff published the Guide to Monitoring and Evaluating Health Information Products and Services. The Guide was developed in collaboration with HIPNet (the Health Information and Publications Network), and featured a rudimentary logic model and 29 indicators.
Since then, the project focus shifted from information to knowledge and took on a new name. We also saw the need to revise the monitoring guide based on new practices. In November 2013, we published the Guide to Monitoring and Evaluating Knowledge Management in Global Health Programs with the help of a new collaborator: GHKC, the Global Health Knowledge Collaborative. This revision included a refined logic model and an expanded list of indicators (up to 42).
Now, due to the increasing importance of evaluating knowledge management work in the health and development sector, the time has come to update the Guide once again.
The following five case examples illuminate the Guide’s contributions to the measurement of KM approaches, as well as areas where it could be expanded:
- Measuring Technical Exchange Networks (TENs) at MSH (Luis Ortiz Echevarria)
- How Pathfinder International Uses the Guide to Monitoring and Evaluating KM in Global Health Programs (Sarah Burns)
- Learning to Evaluate a Facebook Group: How Does Social Media Foster Communities of Practice? (Jarret Cassaniti)
- Implementing and Monitoring an Organizational Knowledge Management Strategy at EngenderHealth (Natasha Lerner)
- Indicators in K4Health’s Guide for Making Content Meaningful (Saori Ohkubo)
As the mandate for knowledge management as a strategic approach expands, so too does the demand for measuring our work. And, as the pace of evolution in the health field increases, the need to document, collect, and share examples of successful monitoring and evaluation efforts has never been more important. K4Health and GHKC believe that this virtuous cycle can only be sustained with your help.
Please share these case examples with your networks and help us spread these good practices. Please also let us know if there are unique ways you are using the Guide that can inform our revision efforts.
Thank you from the GHKC M&E Guide revision task team:
Sarah Burns (Pathfinder), Jarret Cassaniti (CCP), Willow Gerber (PRB), Natasha Lerner (EngenderHealth), Saori Ohkubo (CCP), Luis Ortiz Echevarria (MSH), and Tara Sullivan (CCP)