This post was originally published by the Health Communication Capacity Collaborative.
Knowledge management can be used to develop or improve systems for collecting, organizing and sharing tacit experiences and explicit resources.
Over Skype, I listened to the HC3 team in Sierra Leone as they shared ideas for developing a virtual document repository. The need to organize virtual and paper-based documents had been identified by the Ministry of Health and Sanitation’s (MOHS) Health Education Division (HED). Health promotion materials and resources, they said, were too hard to find, difficult to access and not often in the form they wanted. As a knowledge management expert this was a problem groups from Nigeria to Tanzania had described to me many times before, but one that required a customized solution. Since I was in the U.S. and had a weak grasp of how work was conducted in a country I was going to for the first time, I listened to my teammates’ suggestions closely.