Knowledge Management for Public Health

Knowledge management (KM) provides a systematic approach to ensure that public health practitioners have access to the latest research and that they apply that research to public health programs at all levels of the health system—from the global, regional, and national levels down to the front lines. KM is an intentional process that includes identifying the knowledge needs of a particular audience and then generating, curating, and sharing relevant knowledge to help programs and organizations succeed.

Public health organizations that adopt KM strategies and practices can improve performance of health care workers and programs and contribute to reaching the end goal of improving health outcomes among communities. Using KM, public health programs can:

  • Promote collaboration and learning
  • Inform policy and advocacy
  • Improve programs, practice, and research
  • Enhance health training and education programs

KM programs are supported by three key components: people, processes, and technology.

  • People generate, store, and share knowledge and can help cultivate an environment that encourages knowledge sharing and use of KM systems.
  • Processes are the methods used to capture, curate, and share knowledge. These formal and informal processes must be embraced and integrated into an organization’s daily work flow to be most successful.
  • Use of technology that is appropriate to the context can expedite knowledge storage, retrieval, and exchange.

KM has particular relevance for low- and middle-income country settings. It can address human resource issues related to retaining organizational knowledge and can provide mechanisms for purposefully exchanging needed knowledge in real time. Implementing a KM system can ensure that relevant health knowledge—data, research findings, best practices, programmatic guidance—flows up and down the health system, from national to district to community levels and back up again. KM approaches also facilitate the exchange of information across a given level of the health system, improving the effectiveness and efficiency of public health programs.

To learn more about how to integrate KM into your program:

 

  • Blog post

    Editor's Note: The deadline to sign up for Knowledge Management for Public Health in Low and Middle Income Countries has been extended to Monday, May 20. Sign up now!

    The Johns Hopkins Bloomberg School of Public Health Department of Health, Behavior and Society 2013 Summer Institute is offering Knowledge Management for Public Health in Low and Middle Income Countries June 19-21. Taught by Tara Sullivan, Deputy Director of the Knowledge for Health (K4Health) Project at the Johns Hopkins Bloomberg School of Public Health Center for Communication Programs, and Piers Bocock, Director of Knowledge Management and Communication with the CGIAR Consortium, the course is geared primarily toward health professionals who design and/or manage health programs in low to middle income country settings, to help them maximize the impact of their programs.

    The registration deadline for the 2013 Health, Behavior and Society Summer Institute is May 13, 2013.

    Knowledge has the power to transform health and development programs worldwide. Using knowledge management (KM) as a systematic public health approach ensures that the latest knowledge is accessible and applied to public health practice in ways that strengthen public health systems and improve health and development outcomes.

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    When Yahoo rescinded their work from home policy a couple weeks ago they revitalized the debate over the future of office work. Conversations in board rooms and chat rooms alike examined telecommuting’s relationship to productivity, and in a recent blog post I discussed the vital importance face-to-face meetings play in K4Health’s eLearning work in Nigeria.

    Trainers and educators often encounter a dilemma similar to those faced by office managers and executives: live or virtual? The options for delivering education materials virtually have never been greater and more attractive. Just as the future of office work is fodder for pundits, the way formal learning will be delivered and consumed in the future is generating thoughtful debate. At K4Health, we place a heavy emphasis on eLearning but recognize that both live and virtual approaches are needed.

    The rise of the Internet, social media, and mobile technologies have made more information available to more people than ever before—but not everyone has equal access. While some people face challenges of information overload, others are still struggling with lack of access to information. K4Health serves a broad audience, including people at both extremes of the information spectrum. We strive to span the divide between the leading edge and the trailing edge by providing resources in a variety of online, mobile, and offline formats.

    Since 2005, USAID’s Global Health eLearning (GHeL) Center, developed by MSH and managed by K4Health, has provided access to over 72,000 registered learners on the latest program guidance on a variety of health and development technical areas. The vast majority (over 80%) of all learners come from developing countries. With such a large learner base and over 120,000 certificates of completion, GHeL has been a pioneer and leader in the field of eLearning, providing effective eLearning opportunities to large numbers of learners around the world for almost a decade. Now, as GHeL is re-launched with updated features and a new look, we stand ready for the next generation of eLearners but also cast an eye towards the offline formats and other training opportunities that our audience utilizes and seeks.  

    The K4Health Blended Learning Guide explains how GHeL courses can be strategically and systematically combined with other learning activities to increase application of new knowledge in the workplace.

  • Blog post

    Although much progress has been made in the fight against HIV/AIDS, we still have more work and learning to do.

    We have learned over the last decade that HIV prevention efforts must be targeted. Even in countries where there is a general epidemic, interventions for key populations are critical and could have a significant impact on the epidemic as a whole.[1]

    For this reason, it’s important to learn more about programming best practices for key populations as well as develop robust systems to effectively monitor and evaluate these programs.

    If you are interested in learning more, check out two new eLearning courses on key populations: Designing HIV Prevention Programs for Key Populations and M&E Guidelines for Sex Workers, Men Who Have Sex With Men, & Transgender Populations-National Level.

    The Designing HIV Prevention Programs for Key Populations course provides field staff and country implementing partners with best practices in designing and implementing a comprehensive package of HIV services that meet the specific needs and circumstances of different population sub-groups.

    Key populations are distinct sub-groups within the general population who are at higher risk of exposure to HIV, who engage in highly stigmatized behaviors and who are often marginalized in their own societies and thus have reduced access to health care and other public services.

  • Blog post

    Originally appearing on the Global Health Knowledge Collaborative (GHKC) Blog, this post by Basil Safi describes a pilot eHealth program in Bangladesh that equips community health workers with Netbooks loaded with behavior change communication materials rigorously vetted by the Bangladesh Knowledge Management Initiative (BKMI) and the Bangladesh Ministry of Health and Family Welfare (MOFW). Basil discussed the pilot project at the Global Health Knowledge Management Share Fair last month, and it was recently highlighted on USAID's Impact Blog in a post by Monica Bautista and Peggy D'Adamo.

    A Family Planning Provider in Bangladesh

    BKMI will help providers access the latest resources to better counsel their clients on family planning (FP), maternal, newborn and child health (MNCH) and nutrition. 

    © 2011 Cassandra Mickish/CCP, Courtesy of Photoshare

    Under the Knowledge for Health (K4Health) Project, the Bangladesh Knowledge Management Initiativeworks to build the capacity of the Ministry of Health and Family Welfare (MOHFW) in Bangladesh to improve knowledge management and coordinate behavior change communication (BCC) in the country.  BKMI collaborated with MOHFW to establish the gold standard of BCC for health, population and nutrition and make the best tools and resources available in an offline, digital format to health workers in the field.  BKMI is using a rigorous monitoring and evaluation plan to assess the impact of this pilot project.  

    During the Global Health Knowledge Collaborative's Knowledge Management Share Fair on April 16th in Washington, DC, I explained that as part of the initiative, 300 community-level health workers in the Sylhet and Chittagong districts will receive netbooks pre-loaded with HPN BCC eToolkits and eight eLearning courses to use when counseling clients about family planning (FP), maternal, newborn and child health (MNCH) and nutrition. The digital resources will also be made available on computers in 42 health complexes, 12 clinics and two Agriculture Information Communication Centers.  By the end of the pilot, a robust evaluation will look for changes in field workers’ knowledge and BCC skills, as well as their clients’ intention to adopt healthier behaviors around FP, MNCH and nutrition.

  • Blog post
    Field Knowledge is the Best Knowledge

    At the Global Health Knowledge Management Share Fair, Stacey Young from USAID's Bureau of Policy, Planning and Learning discussed the importance of local knowledge, and how the curated knowledge base needs be be accessible to practitioners in the field.

    This post originally appeared on the Global Health Knowledge Collaborative (GHKC) Blog. Basil Safi presented the Strategies Against Flu Emergence (SAFE) program at last month's Global Health Knowledge Management Share Fair, and how it's not always necessary to create a new tool to manage knowledge. Using Indonesia as an example, he illustrated how galvanizing a local team to optimize an existing tool can make life-saving knowledge accessible to those who need it most.

    Stacey Young, Senior Learning Advisor at USAID's Bureau of Policy, Planning and Learning, remarked that the knowledge base needs to be more than accessible to local partners, it needs to be created at the field level. 

    Strategies Against Flu Emergence (SAFE) is a program created to support USAID/Indonesia’s Avian and Pandemic Influenza (API) Program and the Government of Indonesia’s National Strategy for Avian Influenza (AI) Control and Preparedness for Human Pandemic Influenza. In addition to a range of prevention activities at the local level, the program uses state of the art KM and social media tools to promote public-private partnerships, good poultry farming practices, improved biosecurity and hygiene behaviors at farms and markets, and improved care-seeking behavior for AI. 

    During the Global Health Knowledge Collaborative's Knowledge Management Share Fair on April 16th in Washington, DC, I discussed that a key objective of the SAFE program was to facilitate coordination among partners by sharing important health information that is targeted for program managers and other decision-makers. In order to achieve this, SAFE taps into the potential of digital technology and create an online platform as a tool to share knowledge and communicate experiences for AI and Pandemic Influenza Programs in Indonesia.  

    Avian Influenza Toolkit

    Since it launched, this collection of Avian & Pandemic Influenza resources has been one of K4Health's most popular online toolkits.

    In its process, SAFE did not wish to create a new tool, but rather to optimize the already existing online platform under the USAID-funded Knowledge for Health (K4Health) project led by the Johns Hopkins Bloomberg School of Public Health’s Center for Communication Programs. In this endeavor, Indonesia has become a pioneer in which documents on Avian Influenza and Pandemic Influenza are carefully selected, stored, and shared among users. No less than 160 documents have populated the sites from different organizations in both Bahasa and English, and as SAFE is entering its final months, it is ensuring the continuation of the process by formally handing over the eToolkit to a KM technical advisory group made up of government and local NGO members. Representatives of these institutions will be granted special access to upload their own resources as they become available, so that the toolkit remains a living and dynamic platform through which all stakeholders can share the latest and most important information.  In February 2013, this eToolkit was the 8thmost visited toolkit within all the K4Health online toolkit resources and continues to receive a high degree of traffic each month, with the average visitor reading 3.4 resources per visit. 

  • Blog post

    K4Health's Bangladesh Knowledge Management Initiative (BKMI) has rolled out an eHealth pilot in April in two low-performing districts. The pilot is aiming to normalize the use of digitized resources on netbook computers by community-based fieldworkers for the purpose aiding their client-based counseling and supplementing their own knowledge in three key technical areas: MNCH, family planning, and nutrition. USAID's Monica Bautista and Peggy D'Adamo visited Bangladesh in early April where they observed the launch of the pilot in Chittagong District.  In this recent post on USAID's Impact Blog, they reflect on the value of including fieldworkers in the vision of a Digital Bangladesh

    With a population of 150 million, Bangladesh is a bustling country filled with vibrant people. On a recent trip to Dhaka and Chittagong we experienced first-hand the kindness and welcoming spirit of the country. The goal of our trip was to meet with various USAID implementing partners, and several units within theMinistry of Family Health and Welfareto find out more about their behavior change communication work. Developing high quality, evidence-based communication campaigns that promote healthy behaviors is quite a challenge for Bangladesh with their large population, numerous rural communities, and with so many health issues that need to be addressed. These health areas range from improved antenatal and postnatal care, family planning, nutrition, and child health. USAID implementing partners and the Ministry of Family Health and Welfare are now streamlining their health communications work, making sure their messages are in agreement, effective, and accessible to a range of people of all ages and educational backgrounds.

    Community health workers in Bangladesh receive training on the new netbooks

    Community health workers receive training on the new netbooks.

    Photo credit: Bangladesh Knowledge Management Initiative

    A key part in this new effort was the launch of a three-month eHealth pilot program, developed by Johns Hopkins University – Center for Communication Programs in partner with Eminence, the Bangladesh Center for Communication Programs, and the Ministry of Health and Family Welfare, with funding from USAID. The pilot will take place in Sylhet and Chittagong where 300 community health workers have received a netbook computer loaded with several eToolkits that contain a digital library of communication materials in maternal and child health, family planning and nutrition, and eight eLearning courses. The eToolkit includes 116 materials and tools which were selected by a team after a detailed assessment and review. The eToolkit will improve the quality and effectiveness of counseling visits that the community health workers have with their clients, while replacing the heavy materials they previously carried from house to house. The eight eLearning courses on the netbooks are meant to supplement the training that community health workers currently receive. Each course also includes an assessment designed to measure changes in the knowledge and skills of community health workers.

  • Blog post
    Peer to Peer Learning in Communities of Practice

    Communities of practice benefit most when skilled facilitators encourage peer-to-peer learning, versus lecture-style dissemination. This image was created at the Global Health Knowledge Management Share Fair: Challenges and Opportunities by the Value Web as part of the graphic facilitation Knowledge Wall.

    Originally appearing on the Global Health Knowledge Collaborative (GHKC) Blog, this post by Kate Fatta of URC explains the emphasis the USAID ASSIST Project puts on small group discussions for meaningful exchange of tacit knowledge. 

    Last month's Global Health Knowledge Management Share Fair elicited a similar sentiment: Communities of practice benefit when a skilled facilitator encourages peer-to-peer learning over lecture-style dissemination, and the importance of giving people a moment to think before they are asked to speak in a group.

    The Share Fair utilized small group discussions, along with peer assists and other knowledge management and exchange techniques, to catalyze conversations about challenges and opportunities in knowledge management for global health and international development.

    Working with facility-based teams of health workers in knowledge management on the USAID Applying Science to Strengthen and Improve Systems Project (ASSIST) and its predecessor, the USAID Health Care Improvement Project (HCI), my colleagues and I have come to recognize the importance of using conversational, small group techniques to draw out tacit – “how to” – knowledge and provide opportunities for meaningful sharing between people.

    On ASSIST we work with many teams in multiple countries to improve the quality of the services they provide – whether they are providing anti-retroviral treatment to patients or ante-natal care to pregnant women. For example, one of the activities we are working on in Uganda is to integrate nutrition, assessment, counseling, and support (NACS) services with prevention of mother to child transmission of HIV (PMTCT) services in 22 sites in six districts. At the 22 sites, there are teams of service providers working to make this happen. While they are working on it, they are generating a lot of learning and new knowledge about this work and our challenge is to provide them with opportunities to come together and meaningfully share and learn from one another. We have already been doing this on HCI in the form of learning sessions, or meetings in which teams working on a specific activity are brought together to share what they have been doing, but in the past, we have often conducted those meetings in a very didactic, one person speaks/everyone else listens format.

    Photo by Kate Fatta, URC

    Photo by Kate Fatta, URC

    However, as our understanding and use of knowledge management techniques have grown, we have come to see the importance of designing meetings so that people share in small groups and integrate new knowledge in the large group. Giving people the opportunity to share in small groups and ask questions of each other allows for greater exchange of tacit knowledge than a formal presentation does. By using techniques such as storytelling, field trips, and even poster presentations in small groups, the person sharing learns more about their work by explaining it and answering questions, while the person listening gets to ask questions and probe deeper. It sets the stage that everyone has something to share and everyone has something to learn, eliminating the expert/student feeling that can happen with formal presentations.

  • Blog post

    At the KM Share Fair hosted by the Global Health Knowledge Collaborative (GHKC), I had the opportunity to sit in on the Mixology: Blending eLearning with other Learning approaches session presented by Sara Mazursky, JHU∙CCP, Leanne Wolff, JHU∙CCP and Terra Fretwell, USAID. The session was part lecture and part workshop where participants were split into groups to design a blended learning program for programs described in two case studies.

    Blended Learning

    Blended learning can improve professional development experiences.

    In her short presentation, Mazursky introduced a new blended learning guide (PDF) developed by K4Health to inform health program managers and trainers on approaches to integrate self-paced eLearning courses, also known as online courses, such as those hosted by the Global Health eLearning Center (GHeL),  with other capacity building activities to increase application of new knowledge in the workplace.

    After a short presentation on when and where blended learning approaches are appropriate and how to design a blended program, the session transitioned to break out groups where participants were given one of two possible case studies: (1) an organization that needs to build skills to improve overall performance, and (2) an individual needing to gain technical knowledge for professional development.

  • Blog post

    One of my greatest “take aways” from the Global Health Knowledge Collaborative (GHKC) knowledge management (KM) Share Fair held on April 16, 2013 is that learning is such a fundamental component of KM at all levels—individual, project, organizational and beyond. Learning is facilitated by the key KM elements—people, process, and technology—and takes place at all times—before, during, and after implementation of an activity or project. Almost everything we do in KM can be tied back to learning.

    We can facilitate learning in a number of ways as suggested by participants of the GHKC Share Fair:

    Whats Important for KM

    What's Important for knowledge management in global health and international development?

    • Actively listen to better understand and give voice to the communities we serve and their local knowledge
    • Explicitly create a defined “learning agenda” from the outset of activities.
    • Create feed back loops that take lessons learned and incorporate them into future activities
    • Get the right information, to the right people at the right time
    • Breakdown silos to “cross pollinate” ideas
    • Put people at the center who together form a powerful collective knowledge engendering multiple perspectives
    • Share failures openly so that others can learn from

    Putting learning at the forefront empowers us to translate knowledge into action—making informed decisions, creating evidence-based policies, and providing programs and practice based on experiential knowledge and latest research.

  • Blog post

    This post originally appeared on Lab Notes, the new space on USAID's LearningLab to share timely news, announcements, commentary, and updates. Okey Nwoke attended the Global Health Knowledge Collaborative (GHKC) Share Fair on April 16, and he shares his impressions on the participatory sessions, graphic facilitation, and storytelling.

    On Tuesday, April 16th I had the opportunity to attend the Global Health Knowledge Management Share Fair, hosted by the Global Health Knowledge Collaborative (GHKC).  The aim of the Share Fair was to provide participants with an opportunity to share experiences, lessons learned, and acquire new skills and learning about knowledge management tools and techniques.  One of the benefits about attending these types of events is having the opportunity to meet other knowledge management (KM) practitioners who share common challenges within their organizations around knowledge sharing and learning.  Realizing that most organizations face similar challenges around knowledge sharing can spur a sense of comradery in addressing these challenges.  

    Share Fair Knowledge Wall

    Global Health Knowledge Management Share Fair: Challenges and Opportunities utilized graphic facilitation by The Value Web to capture the key points of conversations throughout the innovative, participatory one-day event.

    Throughout the Share Fair, various methods were used to encourage collaboration and dialogue among participants.  Participatory methods such as World Cafe, Peer-Assists, breakout sessions, and scavenger hunts were used.  One really creative approach that was used to bring attention to key points made throughout the day was graphic facilitation.  Graphic facilitation is essentially using imagery to draw participants towards seeing interconnections and reaching their goal.  It was really impressive to see how this form of facilitation can stir dialogue and spark ideas.  

    One big takeaway for me was realizing the importance of story when it comes to knowledge management.  With all the information we are bombarded with, it has become increasingly important for knowledge management professionals to become better storytellers.  Taking segmented bits of data, information, and knowledge and finding interconnections has become essential.  What do you feel are the big challenges when it comes to KM and what are some ways we can address them?       

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