Program Management

Adolescent refugees attend a rally on HIV/AIDS prevention and family planning at a refugee camp in Nigeria. © 2003 ATREMP, Courtesy of Photoshare Program planners considering family planning and HIV (FP/HIV) integration must weigh a number of factors specific to their country or region to determine whether and how to integrate FP/HIV services, including the extent of the HIV epidemic, contraceptive prevalence, the capacity of providers, the facilities available, and t he human and financial resources required. They can begin by answering the following questions:

  • What type of service integration is needed? What is feasible?
  • To what extent should services be integrated?
  • What steps are needed to establish and sustain high-quality integrated services?
  • What information is needed to measure program success, to improve program or service delivery, and to replicate or scale up integrated services?

The Program Management section of the Family Planning and HIV Services Integration Toolkit houses a number of resources to assist with the many aspects of program management. Click on the links below to access information on these facets of integrated FP/HIV program management:

Facility & Service Assessment Tools: When facility space needs to be reorganized to accommodate FP/HIV services, program managers should work with community members to plan the changes. Some of the tools in this section can help program managers assess facility space available for integrated services. Materials are also available for assessing the feasibility of, preparedness for, and quality of integrated services. In addition, tools exist to help with implementing long-term monitoring and evaluation (M&E) systems to support continual quality of care and ensure that programs and services are meeting the range of clients’ FP/HIV needs.

Procurement & Logistics: A regular supply of commodities such as contraceptives, HIV test kits, and antiretroviral drugs is essential to the success of service integration. The materials available in the Procurement & Logistics section can help program managers determine how to link with the appropriate supply chains and establish systems to monitor logistics for all commodities.

Program Models: A number of models exist for the provision of integrated FP/HIV services at the facility level and in community-based programs. The publications in the Program Models section describe and provide country-specific examples of some of these models, including community-based distribution, male engagement, integration of family planning with antiretroviral therapy programs, FP/ HIV counseling and testing integration, facilitated referral, PMTCT and postpartum family planning, youth-friendly integrated services, and more.

Quality Improvement: High-quality integrated services require supportive supervision and continual quality improvement efforts. Before integrating family planning and HIV services, program managers should assess and strengthen supervisors’ skills so they can effectively supervise service delivery and address providers’ concerns. As new services are introduced, managers should update supervisory protocols, monitoring forms, job descriptions, and checklists. The tools in the Quality Improvement section can help identify areas for improvement and ensure that the needs of clients, providers, and staff are being met.

Strengthening Linkages Between Family Planning and HIV Services: Program managers can take many actions to strengthen the linkages between family planning and HIV services. These include generating demand for integrated services, screening clients for unmet need for contraception, promoting dual protection, strengthening the skills of providers and supervisors, and establishing strong referral systems if family planning or HIV services are not available on site. There are several tools to help program managers identify facilities or programs offering high-quality services, establish collaborative relationships with them, establish systems for appropriate referrals, and evaluate the accessibility of the facilities or programs by clients who receive referrals to them. Additional resources in this section can help program planners assess needs, establish strategies, and take actions to strengthen FP/HIV linkages.

Do you have a comment about this section or would you like to suggest a new resource or management topic? Please share your feedback by emailing us at toolkits@k4health.org or posting on our discussion board.

Facility & Service Assessment Tools

Procurement & Logistics

Program Models

Quality Improvement

    2008 | EngenderHealth
    These supplements to the COPE® Handbook address reproductive health, HIV care and treatment services, HIV counseling and testing services, the prevention of mother-to-child transmission of HIV, and tools for quality improvement in family planning and other reproductive health care services. These toolbooks provide self-assessment guides, client interview guides, and other materials for identifying and solving on-site problems that compromise the quality of reproductive health and HIV services.
    2006 | Management Sciences for Health | 44 pp
    Supportive supervision uses a practical system of objective measures to foster improvements in the procedures, personal interactions, and management of primary health care facilities. While many approaches have been proposed to improve the quality of health services (for example, quality assurance, continuous quality improvement, client-centered services, district team problem-solving, fully functional service delivery points), the supportive supervision approach improves services by focusing on meeting staff needs for management support, logistics, and training and continuing education.
    2003 | EngenderHealth | 164 pp
    COPE® Handbook: A Process for Improving Quality in Health Services, Revised Edition reflects lessons that EngenderHealth and its counterparts in more than 45 countries have learned over the past decades in developing, applying, evaluating, and adapting COPE. In this revision, the handbook's format has been updated to be more user-friendly for facilitators as they orient managers, train site facilitators, guide facility staff in using the COPE tools, and adapt the COPE process and tools to best fit the facility's needs.
    2002 | EngenderHealth | 118 pp
    Community COPE is intended to assist supervisors and staff at service delivery sites to gather information from the community about the services the facility provides. The process identifies site strengths and weakness and also involves community members in addressing the weaknesses identified. Community COPE provides strategies to encourage the community to participate in and take ownership of quality-improvement efforts both at the site and community levels.

Strengthening Linkages between Family Planning & HIV Services