Family planning and other health care organizations in developing countries increasingly must do more with the same resources, and sometimes with fewer. Reorganizing work processes offers one common-sense way to help staff members at all levels cope with growing demands. Whether you are a clinic manager, front-line provider, program supervisor, or district-level manager, you can improve how work is organized and performed.

 In family planning programs good face-to-face interaction between the client and providers is key to meeting clients' needs and program goals. Programs can best improve client-provider interaction (CPI) when they move beyond just training providers and strengthen CPI continuously in multiple ways. Good face-to-face communication between clients and providers forms a cornerstone of good-quality services, and family planning programs have worked hard to improve it. Most providers are trained professionals and caring community members who want to communicate well with clients.